Terms & Conditions
Our Customer Promise
Every Pininfarina Hybrid Watch is backed by our commitment to quality, service and customer satisfaction.
✓ Free Worldwide Shipping
✓ 30-Day Free Trial on eligible products
✓ 2-Year International Warranty
✓ Secure Checkout
✓ Dedicated Customer Support
We believe purchasing a watch should be simple, transparent and risk-free. From the moment you place your order through to delivery and after-sales support, our team is here to ensure you enjoy a premium ownership experience.
For assistance at any stage, please contact:
support@pininfarina-hybridwatchbyglobics.com
Terms & Conditions
Welcome to Pininfarina Hybrid Watches.
These Terms & Conditions govern your use of our website and the purchase of products from Globics Technology Limited.
By accessing our website or placing an order, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to exclude or limit any mandatory consumer rights or protections that apply to you under the laws of your country of residence.
1. Company Information
Pininfarina Hybrid Watches are distributed by:
Globics Technology Limited
Suite 3201 Gloucester Tower
The Landmark
11 Pedder Street
Central, Hong Kong
Customer Support:
support@pininfarina-hybridwatchbyglobics.com
2. Placing an Order
When you place an order, you will receive an order confirmation email.
Your order constitutes an offer to purchase products from us. A binding contract is formed when we accept your order and dispatch your products, unless applicable law provides otherwise.
We reserve the right to refuse or cancel orders where:
- Products are unavailable
- Pricing or product information contains an obvious error
- Payment cannot be authorised
- Fraud prevention or security checks cannot be completed
- Delivery restrictions apply
- We reasonably believe an order has been placed for an unlawful or fraudulent purpose
If payment has already been collected and we cancel your order, a full refund will be issued to the original payment method.
3. Product Information
We strive to ensure that all information on our website is accurate and up to date.
However:
- Product colours may vary depending on screen settings and device displays
- Images may be for illustrative purposes
- Product specifications may change where reasonably required for technical, regulatory, safety or manufacturing reasons
- Minor variations may occur that do not materially affect product functionality or performance
Any changes will not materially affect the performance or intended use of the product.
Where a product is supplied with connected, software or app-based functionality, certain features may be dependent on compatible devices, operating systems, third-party platforms, internet connectivity or regional availability.
4. Pricing & Payment
All prices displayed on our website are shown in the applicable currency and include taxes where legally required.
Any applicable delivery charges, taxes or other charges will be displayed during the checkout process where required.
Accepted payment methods are displayed during checkout.
Payment must be successfully authorised before goods are dispatched.
We reserve the right to amend pricing, promotional offers and discount codes at any time. Changes will not affect orders that have already been accepted, except where an obvious pricing or product information error has occurred.
Promotional offers may be subject to additional terms and eligibility requirements, which will be communicated at the time of the offer.
5. 30-Day Free Trial
5.1 Our 30-Day Free Trial
Selected Pininfarina Hybrid Watches products, including PURA, may be offered with a 30-Day Free Trial.
The 30-Day Free Trial is designed to allow you to purchase and experience an eligible product before deciding whether it is right for you.
The product is purchased at the advertised price at checkout. You may then use the product for up to 30 days from the date of delivery.
If you decide that the product is not right for you, you may return it within the applicable 30-day trial period in accordance with our Return Policy and receive a full refund of the purchase price.
5.2 Using the Product During the Trial
You are permitted to reasonably use the product during the 30-Day Free Trial so that you can evaluate its:
- Design
- Comfort
- Appearance
- Functionality
- Smart features
- Battery performance
- Compatibility with your device
- Overall suitability
The product does not need to remain unused during the trial period.
When returning a product, it should be returned in good condition, allowing for reasonable use during the trial.
You should return:
- The watch
- Charging equipment
- Applicable accessories
- Documentation and manuals where reasonably available
- Original packaging where reasonably available
Before returning the product, you must unpair it from the Pininfarina Hybrid Watch App and remove any personal information or account data stored on the product, where applicable.
5.3 Eligibility
The 30-Day Free Trial applies only to products and orders specifically identified as eligible for the offer.
The trial period begins on the date the product is delivered to you.
The 30-Day Free Trial is limited to the original purchaser and may not be transferred or combined with other promotional offers unless expressly stated.
We reserve the right to restrict or decline trial eligibility where we reasonably identify suspected fraud, abuse or repeated misuse of the offer.
5.4 Returning a Trial Product
To return a product under the 30-Day Free Trial, please contact:
support@pininfarina-hybridwatchbyglobics.com
You must initiate your return within the applicable 30-day trial period.
Our customer support team will provide the applicable return instructions and, where applicable, return authorisation and return label information.
Further details are provided in our Return Policy.
5.5 Refunds
Once the returned product has been received and inspected, an approved refund will be processed.
Refunds will normally be issued to the original payment method used for the purchase.
Processing times may vary depending on the payment provider or financial institution.
The 30-Day Free Trial does not create a subscription or recurring payment obligation.
6. Statutory Consumer Rights
The 30-Day Free Trial is a voluntary commercial benefit and is provided in addition to any statutory consumer rights that apply to you.
Nothing in these Terms & Conditions, our 30-Day Free Trial or our Return Policy excludes, restricts or replaces any mandatory rights or remedies available to consumers under applicable law.
Depending on your country of residence, you may have statutory rights relating to:
- Cancellation of online purchases
- Refunds
- Faulty or defective products
- Products that do not conform to their description
- Products that are not fit for their intended purpose
- Repair or replacement
- Delivery
- Other consumer protections
Where applicable law provides you with rights that are more favourable than those described in these Terms & Conditions or our Return Policy, those statutory rights will continue to apply.
7. Returns & Refunds
Our 30-Day Free Trial and standard returns process are governed by our Return Policy.
If your product is eligible for the 30-Day Free Trial, you may return it within 30 days of delivery for a full refund in accordance with that policy.
To be eligible for a commercial trial return:
- The product must be returned in good condition, allowing for reasonable use during the trial
- The product must be unpaired from the companion application
- Charging equipment and applicable accessories should be returned
- Original packaging and documentation should be included where reasonably available
We will not use the commercial 30-Day Free Trial conditions to restrict any statutory rights that apply to you.
For full details, please refer to our Return Policy.
8. Delivery
We offer free worldwide delivery where stated at checkout.
Estimated delivery times are provided for guidance and may vary depending on destination, carrier, customs processing and other circumstances outside our reasonable control.
Any applicable delivery charges, duties or taxes will be communicated at checkout where required.
We will use reasonable efforts to deliver orders within the estimated delivery period.
Where applicable law provides specific rights or remedies in relation to delayed or failed delivery, those rights will apply.
For full delivery information, please refer to our Delivery & Shipping page.
9. Warranty
Pininfarina Hybrid Watches are covered by a 2-Year Limited International Warranty.
The warranty covers defects in materials and workmanship under normal use, subject to the applicable warranty terms.
The warranty does not normally cover:
- Accidental damage
- Cosmetic wear and tear
- Improper use
- Unauthorised repairs or modifications
- Damage caused by misuse or neglect
Warranty claims may be subject to inspection and verification.
The warranty is separate from the 30-Day Free Trial and does not replace or limit any statutory consumer rights that apply to you.
Additional warranty terms may apply and are available separately.
10. Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.
Where appropriate, and subject to applicable law, we may provide:
- Repair
- Replacement
- Refund
- Another legally available remedy
Please contact:
support@pininfarina-hybridwatchbyglobics.com
Where appropriate, we may request photographs, videos, order details or other information to help us assess the issue.
Nothing in these Terms & Conditions limits your statutory rights relating to faulty, defective, misdescribed or non-conforming products.
11. Mobile App & Connected Features
Certain product features require:
- The Pininfarina Hybrid Watch mobile application
- Bluetooth connectivity
- A compatible smartphone
- Internet access for selected services
Feature availability may vary based on:
- Device compatibility
- Operating system version
- Regional restrictions
- Third-party platform requirements
- Internet or Bluetooth connectivity
- Software or firmware versions
We may update, improve, modify or discontinue software features where reasonably necessary, including for security, technical, regulatory or product development reasons.
Where a feature is materially changed or discontinued, we will comply with any obligations imposed by applicable law.
12. Intellectual Property
All content available on this website, including:
- Trademarks
- Logos
- Product names
- Images
- Videos
- Text
- Graphics
- Software
- Product designs
is owned by or licensed to Globics Technology Limited and/or the relevant rights holder and is protected by applicable intellectual property laws.
Pininfarina and related marks are used under applicable licence arrangements.
No content may be copied, reproduced, distributed, modified or used commercially without prior written permission from the relevant rights holder, except where permitted by law.
13. Acceptable Use
You agree not to:
- Use the website unlawfully
- Attempt unauthorised access to systems
- Distribute malicious software
- Interfere with website operations
- Use automated tools to extract website content without permission
- Attempt to circumvent security or fraud-prevention measures
- Use the website or products for fraudulent purposes
We reserve the right to restrict or suspend access where misuse is identified, subject to applicable law.
14. Privacy
Your personal information is processed in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information when you use our website, purchase our products or use associated services.
Where products or services require the use of an application, additional privacy terms may apply.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to applicable law:
- Our total liability shall not exceed the purchase price paid for the relevant product in circumstances where such a limitation is legally permitted.
- We shall not be liable for indirect, incidental, special or consequential losses where such exclusion is legally permitted.
- We shall not be liable for loss of profits, business interruption, loss of goodwill or loss of data arising from the use of our products or services where such exclusion is legally permitted.
Nothing in this section affects mandatory consumer rights or remedies available under applicable law.
16. Force Majeure
We shall not be responsible for delays or failures caused by events beyond our reasonable control, including:
- Natural disasters
- Pandemics
- Government actions
- Transportation disruptions
- Labour disputes
- Telecommunications failures
- Cybersecurity incidents
- Other events that could not reasonably have been prevented or anticipated
Where such events occur, our obligations may be affected for the duration of the event.
Nothing in this section limits any rights or remedies that cannot legally be excluded.
17. Governing Law & Consumer Protection
These Terms & Conditions shall be governed by the laws applicable to Globics Technology Limited, except where mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, you will retain the benefit of any mandatory consumer protection rights applicable in your country of residence.
Nothing in these Terms & Conditions prevents you from relying on mandatory consumer protection laws or bringing a claim in a court where applicable law gives you that right.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
Changes will apply from the date they are published, unless otherwise required by law.
Changes to these Terms & Conditions will not retrospectively alter contractual rights relating to orders that have already been accepted, except where required by law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, your order, the 30-Day Free Trial, returns or warranty, please contact:
support@pininfarina-hybridwatchbyglobics.com
Our customer support team will be happy to assist.
Globics Technology Limited
Suite 3201 Gloucester Tower
The Landmark
11 Pedder Street
Central, Hong Kong